Quick answers to questions you may have
Placing an order on Kirihat is simple:
You'll receive a confirmation notification immediately after placing your order.
The minimum order value varies by product category and may change based on ongoing offers. You'll see any minimum order requirements at checkout. For most categories, there is no minimum order value, but small orders may incur a convenience fee.
You can modify or cancel your order before it is shipped. Once the order is picked up by a rider, modifications are not possible. To modify an order:
If your order has already been dispatched, you can request a return after delivery.
Kirihat offers a wide range of products including:
Browse our app to see our complete catalog of products from trusted local sellers.
Kirihat offers two delivery modes:
Delivery times may vary based on product availability, traffic conditions, and weather.
Delivery charges depend on:
You'll see the exact delivery charges at checkout before confirming your order. We often offer free delivery on orders above a certain value.
Currently, Kirihat delivers to PIN code 783334 in Dhubri, Assam. We're actively working on expanding to more areas. Join our waiting list to be notified when we launch in your location!
Yes! You can track your order in real-time through the Kirihat app. You'll receive updates at every stage:
You can also see your rider's location on the map once the order is out for delivery.
Our riders attempt delivery one time only. If you're unavailable:
Please ensure you're available at the delivery address and your phone is accessible during the delivery window.
Kirihat accepts the following payment methods:
All online payments are processed through secure, encrypted payment gateways.
Apart from product prices, you may see the following charges at checkout:
All charges are transparently displayed before you confirm your order.
Yes, absolutely! Your payment security is our priority:
Refunds are processed based on your original payment method:
Refunds are initiated within 2 business days after the returned product is picked up and inspected.
Return policies vary by product category. The return window is mentioned on each product's detail page. Generally:
For complete details, please visit our Return & Refund Policy page.
To return a product:
Once approved, a rider will be assigned to pick up the product from your address.
We sincerely apologize if you receive a damaged or incorrect product. Please:
We'll arrange a free return pickup and either send a replacement or process a full refund. No penalty fees will apply for damaged or incorrect products.
Return charges depend on the reason for return:
Any applicable charges will be communicated when you raise the return request.
Creating an account is quick and easy:
You must be at least 18 years old to create an account.
You can manage your delivery addresses in your account:
You can save multiple addresses for easy ordering.
You can request account deletion at any time:
Important: Account deletion is permanent and cannot be undone. All your data will be deleted within 30 days, except for information we're legally required to retain.
Yes! We take your privacy seriously:
Read our Privacy Policy for complete details.
To become a seller:
There are no upfront costs to join Kirihat as a seller!
To join as a delivery rider:
Contact us at partnerships@kirihat.com to apply. Enjoy flexible hours and weekly payouts!
Vendors operate warehouses that store products for quick delivery. To become a vendor:
Vendors earn steady income from storage services and inventory management. Read our Vendor Policy for details.
Payment schedules for partners:
All payments are made via bank transfer to your registered account.
Can't find the answer you're looking for? Our customer support team is here to help.