Return & Refund Policy
Last Updated: January 23, 2026
Table of Contents
1. Introduction
At Kirihat, we strive to ensure customer satisfaction with every purchase. This Return and Refund Policy outlines the conditions under which products can be returned and refunds can be processed.
Please read this policy carefully before making a purchase. By placing an order on Kirihat, you agree to the terms outlined in this policy.
2. Return Eligibility
2.1. Return Window
Important: The return period for each product is specified on the product details page. Return periods typically range from 0 days (non-returnable) to 7 days from the date of delivery, depending on the product category.
You must initiate a return request within the specified return window for the product.
2.2. Returnable Products
Most products sold on Kirihat are eligible for return, except those listed under "Non-Returnable Products" (Section 3).
2.3. Return Conditions
To be eligible for a return, products must meet the following conditions:
Unused Condition
Product must be unused, unworn, and in the same condition as received
Original Packaging
Product must be in original packaging with all tags and labels intact
Not Tampered
Product must not be opened, unsealed, or tampered with (for sealed items)
No Damage
Product must not show signs of use, wear, or customer-caused damage
2.4. Required Items for Return
Products must be returned with:
- Original packaging (box, plastic wrapping, etc.)
- Product manuals and warranty cards
- All accessories and free gifts received
- Original invoice or order confirmation
3. Non-Returnable Products
⚠️ These Products Cannot Be Returned
The following products are NOT eligible for return:
Fresh food, dairy, bakery items
Cosmetics, undergarments, grooming items
Customized or personalized items
Digital products, gift cards
Products damaged due to misuse or negligence
Products with broken or tampered seals
Products without original packaging or tags
Products explicitly marked as non-returnable
Note: If you have concerns about a non-returnable product, please contact our customer support team at support@kirihat.com or +91 99576 93472.
4. How to Initiate a Return
4.1. Return Request Process
Login to Your Account
Log in to your Kirihat account
Go to My Orders
Navigate to the "My Orders" section
Select Order
Select the order with the product to return
Click Return
Click "Return Product" and select reason
Upload Images
Upload product images if required
Submit Request
Submit your return request
4.2. Return Approval
- Our team will review your return request within 1-24 hours
- You will receive an email/SMS notification regarding approval or rejection
- If approved, a Rider will be assigned to pick up the product from your delivery address
4.3. Product Pickup
Pickup Instructions
- The Rider will collect the product from your registered delivery address
- Please ensure the product is properly packed in its original packaging
- Hand over the product to the Rider and obtain a pickup confirmation
- Do not ship the product on your own without prior approval from Kirihat
5. Return Inspection and Quality Check
5.1. Inspection Process
Upon receiving the returned product, our team will conduct a quality inspection to verify:
- Product condition matches the return conditions outlined in Section 2.3
- Product has not been used, damaged, or tampered with
- All original packaging, tags, and accessories are included
5.2. Inspection Timeline
Rider collects product
Quality inspection
Decision communicated
5.3. Inspection Outcomes
Pass Inspection
If the product passes inspection, your refund will be initiated as per Section 7.
Fail Inspection
If the product fails inspection, the return may be rejected and the product will be sent back to you at your expense.
6. Return Fees and Charges
6.1. Return Shipping Fee
Return shipping fees may be charged to the customer depending on the product category and reason for return:
No Charges
- Defective product
- Damaged product
- Wrong product delivered
Kirihat bears all costs
Return Fee
- Change of mind
- Incorrect order by customer
- Customer preference
Category-based fees
6.2. Penalty Fees
⚠️ Penalty Fees May Apply
Customers may be charged penalty fees in the following cases:
- Product is damaged due to customer misuse or negligence
- Product packaging is damaged or discarded
- Product is used or tampered with before return
- Return request is fraudulent or made with malicious intent
6.3. Restocking Fee
A restocking fee may be applied for certain high-value products or categories, as specified on the product page.
7. Refund Process
7.1. Refund Initiation
Timeline: Refunds will be initiated within 2 business days after the returned product is picked up by the Rider and passes quality inspection.
You will receive an email/SMS notification when your refund is processed.
7.2. Refund Method
Refunds will be processed based on the original payment method:
UPI Payments
24-48 hours
Refund will be credited to the original UPI ID used for payment
Cash on Delivery (COD)
5-7 business days
Customers must provide valid UPI details or bank account information. Refunds will be processed after verification.
7.3. Refund Amount
The refund amount will include:
- Product price and applicable taxes
The following charges are generally non-refundable unless the return is due to a defective or incorrect product:
- Delivery charges
- Platform fees
- Payment gateway fees
- Other service charges
If penalty fees or return shipping fees apply, they will be deducted from the refund amount.
7.4. Refund Delays
Refunds may take up to 7-10 business days to reflect in your account, depending on your bank or payment provider.
If you do not receive your refund within the specified timeframe, please contact us at support@kirihat.com or +91 99576 93472.
8. Exchanges
8.1. Current Exchange Policy
Currently, Kirihat does not offer direct product exchanges.
8.2. Alternative Process
If you wish to exchange a product, you must:
- Return the original product as per this Return and Refund Policy
- Receive your refund
- Place a new order for the desired product
8.3. Future Updates
We may introduce exchange options in the future. Any changes will be reflected in this policy.
9. Damaged or Defective Products
9.1. Reporting Damaged/Defective Products
If you receive a damaged, defective, or incorrect product:
Provide Evidence
Upload clear photos/videos of the damaged or defective product
Do Not Use
Do not use or discard the product
9.2. Resolution for Damaged/Defective Products
For damaged or defective products, we will:
- Arrange a free return pickup at no cost to you
- Send a replacement if available
- Process a full refund including all charges
- No penalty fees will apply
9.3. Damaged Product Claims
Important: Damaged product claims must be raised within 24 hours of delivery. Claims raised after 24 hours may not be accepted.
10. Cancellation vs. Return
Understanding the Difference
❌ Cancellation
When: Before the product is shipped
Process: Cancel from "My Orders" section
Refund: Full refund within 24-48 hours (UPI)
↩️ Return
When: After the product has been delivered
Process: Request return, pickup arranged
Refund: Within 2 days after pickup + inspection
This Policy
11. Fraudulent Returns
⚠️ Zero Tolerance for Fraud
Kirihat has zero tolerance for fraudulent return activities.
11.1. Fraudulent Activities Include:
- Returning used products as unused
- Replacing original products with counterfeit or different items
- Returning damaged products falsely claiming they were received damaged
- Excessive or unreasonable return requests
11.2. Consequences of Fraudulent Returns:
Return request will be rejected
Refund will be withheld
Account may be suspended or banned
Legal action and police complaints may be filed
12. Customer Responsibilities
As a customer, you are responsible for:
Check at Delivery
Carefully checking the product upon delivery before accepting it
Report Issues
Reporting any issues within 24 hours of delivery
Maintain Condition
Ensuring the product is returned in original condition with all packaging
Provide Details
Providing accurate bank/UPI details for refund processing (COD orders)
Follow Process
Following the return process as outlined in this policy
13. Contact Us
For return and refund-related queries, please contact us at:
We are committed to resolving your concerns within 1-24 hours of receiving your request.